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Aftersales Coordinator





£24000 - £28000 per annum

Job Type


Are you an experienced Aftersales Coordinator with excellent customer service skills? Have you worked within the Kitchen Industry?

Baltic Recruitment are currently recruiting for a Permanent Aftersales Coordinator to work for a market leading distributor of kitchen and bedroom components, based in Newton Aycliffe. The successful candidate will adopt a hands-on approach to problem solving to provide an exemplary aftersales service which restores and maintains an excellent customer journey. Managing the complaint and remedial process and working collaboratively to facilitate change by promoting and enforcing continuous improvement activity within the wider team. The role requires an enthusiastic and customer focused individual, with a ‘can-do’ attitude.

Aftersales Coordinator Main Duties & Responsibilities:

  • Record all customer internal and external remedials and customer complaints on the appropriate system
  • Liaise with all stakeholders including suppliers, manufacturing, the office function, installation managers and customers to identify the root cause of the remedial/complaint and find a suitable solution and appropriate lead time for both the customer and the business
  • Where necessary, organise installation managers to assess the remedial
  • Order replacement parts and coordinate the delivery and/or install with the customer. This involves working closely with the transport team to ensure that solutions are offered take into consideration the logistic cost and challenges and how this might affect the company and the customer
  • Liaise with stakeholders, particularly the customer, to keep them up to date with the status of the remedial and any delays
  • Coordinate the safe return of remedial or exchange of items where appropriate
  • Always ensuring follow up with the customer for a conclusive outcome
  • Take responsibility for cost management of the remedial work, ensuring that costs are kept to minimum and recharged where appropriate
  • Undertake remedial and cost analysis and reporting and lead corrective and preventative actions
  • Resolving and coordinating warrantee claims
  • Take responsibility for ensuring all jobs are invoiced within the allocated timeframe

Aftersales Coordinator Applicants:

Essential Requirements:

  • Experience in a customer service role within a busy office environment
  • A patient and calm approach
  • Excellent attention to detail
  • The ability to take responsibility and be accountable for your actions
  • Strong organization and administrative skills and an ability to prioritize tasks in a timely manner
  • The ability to problem solve and think on your feet
  • Willing to go the extra mile for every single customer
  • Self-motivated with a positive approach
  • Initiate, execute and embrace new methods of work and projects
  • A quick learner who’s flexible and willing to help where needed
  • Ability to initiate and achieve challenging targets and work under pressure
  • Able to work on own initiative and manage own workload
  • Relevant experience in a resolution management role
  • Competent in using Microsoft Office; particularly Microsoft Excel
  • Excellent listening, written and verbal communication and interpersonal skills
  • Team player
  • Experience in the management of internal stakeholder relationships
  • Experience in the kitchen industry

Applicants may also be interested in: Kitchens, Kitchen Products, KBB, Kitchen Components, Kitchen Manufacturing, Manufacturing, Distribution, Aftersales, Customer Service, Aftersales Service, Customer Experience.

Job Reference: SM/AFTERSALESCOORD_1605784501

Salary: £24000 - £28000 per annum

Salary per: Annum

Job Duration:

Baltic Recruitment Sector: Commercial_operations

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