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Are you an experienced Customer Care Coordinator? Do you have experience working within the KBB Industry?

Baltic Recruitment are currently recruiting for a Permanent Customer Care Coordinator, working for a highly reputable client based in Newton Aycliffe. Our client has an exciting opportunity for a proactive and highly motivated, customer focused Customer Care Co-ordinator to join their growing team. Coordinating the customer’s journey from order placement to project closure, providing an unrivalled service experience. The role requires an enthusiastic individual, with a ‘can-do’ attitude to manage multiple projects at any one time. Clearly communicating with both the customer and internal colleagues at every stage.

Customer Care Coordinator Main Duties & Responsibilities:

• Taking ownership of the project ensuring information is logged and the appropriate information is communicated to the appropriate stakeholders including suppliers, manufacturing, sales, installation and most importantly, our customers.
• Placing orders with suppliers and managing suppliers to ensure that all parts are delivered on time to meet the delivery/install date.
• Placing orders for extra orders and remedials which also need to be manged to completion.
• Monitoring and managing all parts of the project frequently to identify any risks to the successful completion of the project.
• Liaising with all stakeholders including suppliers, manufacturing, the office function, installation managers and customers to rectify problems as they arise.
• Ensuring internal and external stakeholders are kept up to date with the status of the project.
• Managing changes to the project and ensuring that all stakeholders are aware at the earliest opportunity.
• Developing strong working relationships with internal and external customers.
• Championing change within the department to continuously improve.

Customer Care Coordinator Applicants:

• Experience in a customer care coordinator role within a busy office environment
• A patient and calm approach with excellent telephone manner
• Excellent attention to detail, ability to problem-solve and think on your feet
• The ability to take responsibility and be accountable for your actions
• Strong organisation and administrative skills and an ability to prioritise tasks in a timely manner
• Willing to go the extra mile for every single customer
• Self-motivated with a positive approach
• Initiate, execute and embrace new methods of work and projects
• A quick learner who’s flexible and willing to help where needed
• Ability to initiate and achieve challenging targets and work under pressure
• Able to work on own initiative and manage own workload
• Competent in using Microsoft Office; particularly Microsoft Excel
• Excellent listening, written and verbal communication and interpersonal skills
• Team player
• Experience in the management of internal stakeholder relationships
• Experience in the kitchen industry
• Experience within a supply chain role (Desirable)
• Experience with EQ (Desirable)

Candidates may also be interested in KBB, Kitchens, Kitchen Manufacturer, Kitchen Installations, Kitchen Installation, Kitchen Manufacturing, Project Coordinator, Project Management, Customer Care Coordinator, Customer Care Co-ordinator, Customer Care, Customer Service Coordinator, Customer Service Co-ordinator.

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