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Customer Service Supervisor





Pension, Medical


Pension, Medical

Job Type


Our client are a market leading manufacturing business undergoing a period of growth and are currently looking for an experienced Customer Services Supervisor to join their team.

Overall Purpose:

  • To deliver excellent customer service to existing and prospective clients.
  • Co-ordinate new business on site.
  • Provide clear management and support to the internal sales team, creating and engaging a high performing team.
  • Deputise for the customer service manager.

Key Duties:

  • Ensure team members are compliant with Company’s Health & Safety, Hygiene and Environmental standards/procedures.
  • Ensure team compliance with Behavioural Safety Targets with support & guidance from Health & Safety Manager where required reporting of any near misses/accidents/incidents where appropriate.
  • Lead, develop and motivate the internal sales team to deliver top class customer service.
  • Execute account management in line with any agreed external/internal Service Level Agreements (SLA’s), contracts and customer facing agreed ways of working.
  • Proactively support the external sales team with their client account plan objectives and customer action plans.
  • Liaise with External Sales team members to ensure on-going efficient account management including participation in customer meetings/business reviews as required.
  • Lead, contribute to, departmental and cross-functional CI projects as part of the business CI program.
  • Manage the forward loadings working closely with planning to ensure orders are loaded and manufactured in the most efficient way without jeopardizing customer satisfaction.
  • Collating and distributing sales forecasts.
  • Responsibility for all aspects of Sales Order Entry.
  • Management of customer complaints including investigation, corrective & preventative actions, root cause analysis, SOP’s and updating QMS.
  • Monitoring of aged stock and co-ordinating activity with Sales Co-ordinators and external sales team to manage in line with KPI’s including management of stock write off in conjunction with Finance & Despatch teams to arrange for authorization/scrapping/disposal.
  • Manage origination recharging from suppliers and monitor with Sales Co-ordinators to ensure costs are invoiced to customers in a timely manner in line with agreed procedure.
  • Control of departmental spend in line with cost centre budgets & targets and ensure communication to internal sales team.
  • HR activities relating to internal sales including but not limited to T & A, holiday management, return to work, disciplinary, grievance, performance reviews and training requirements.

Qualifications & Experience Required:

  • Educated to A level (or equivalent), Preferred.
  • Management experience within in a customer service/internal sales environment.
  • Computer Literate – Business Systems, Web Based Applications and Microsoft Packages.
  • Good oral/written communication skills and strong numeracy skills are essential.
  • Demonstrate high level of accuracy and attention to detail to maintain high standards when working under pressure or to deadlines.
  • Able to make sound judgements and decisions in a professional manner.
  • Flexible and able to work on own initiative.
  • Able to communicate effectively with individuals at all levels within the business.
  • Ability to lead, motivate and manage a team to achieve goals and objectives.
  • Coaching/mentoring experience.

The Package:

  • Competitive salary depending on experience.
  • 40 hours per week.
  • 25 days + 8 bank holidays.
  • Pension scheme.
  • Private medical.

What you need to do now:

If you’re interested in this role, please apply now to forward an up-to-date copy of your CV, or call us on 01325 731 061. If this job isn’t quite right for you but you are looking for a new position, please contact us to see how else we can help.

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Job Reference: ABCSS_1626944180

Salary: Pension, Medical

Salary per: Annum

Job Duration:

Baltic Recruitment Sector: Commercial_operations

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