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Delivery Manager






Job Type


Are you an experienced Delivery Manager? Do you have experience of leading and supporting a delivery team within Education and Training?

Baltic Recruitment are currently recruiting for a Permanent Delivery Manager working for a highly reputable training provider. Responsible for examining the operational efficiency of the business units through the analysis of internal data, activity and financial results. The overall objective of the role is to improve the operational performance of the business through analysis, leading to improved efficiency and revenue generation. The role will involve working closely with the Quality and Sales teams.

Delivery Manager Main Duties & Responsibilities:

  • Develop and take responsibility for running queries. Visit each site and location on a rotation basis, to carry out operational audits to determine knowledge, understanding and execution of business practices
  • To liaise with the management team to provide full feedback by the way of reports
  • To gain feedback from main Contractors and internal staff teams on developments which may impact on achievement of compliance targets
  • Take responsibility for the reviewing and implementation of policies and related procedures ensuring changes are documented and communicated with all staff
  • To oversee the delivery team working with the team to ensure compliance targets including reviews, non-starts, early leavers, suspensions, completions and timely completions, H&S monitors are met and updates including breakdowns are available
  • To actively manage the recruitment & induction of new staff
  • To communicate all key objectives to staff. To collate data ongoing on achievement, retention and success rates along with contractual expectations
  • To take responsibility for overseeing centre documentation updates
  • To ensure full awareness of funding restrictions and availability ensuring this is communicated for maximum business effect
  • To plan and organise Team meetings and hold supervisions and appraisals with team members
  • To profile learner starts ensuring delivery resources in place to meet the demand and fulfil maximum contractual value
  • Develop appropriate reports to support the feedback from each compliance visit, identifying areas of strength and areas for development
  • Manage the data collection from a variety of relevant sources for each branch and business unit
  • Prepare and present weekly updates to the business, comparing week on week data, and identifying trends
  • Develop a thorough and continued understanding of the business processes, goals and strategy in order to identify areas of improvement in ways of working
  • Continually seek to improve current processes and develop process improvement recommendations related to operational compliance to ensure the business benefits from continual improvement
  • Prepare reports, material and status updates for project based work
  • Effectively present reports and updates to multiple stakeholders in the business
  • To performance manage team members and ensure that development plans are in place and understood
  • To maintain close working relationships with key stakeholders

Delivery Manager Applicants:

  • Must demonstrate an innovative and solutions driven approach
  • Experience in managing/participating in projects
  • Recruitment experience
  • Good presentation and strong analytical skills
  • Ability to plan ahead and prioritise workload
  • Excellent written and oral communication skills
  • Results driven
  • An ambitious individual with a high degree of energy and enthusiasm
  • Must be persuasive, persistent and patient and deal fairly and transparently with team members
  • Continually looks at ways to improve the service/function they offer for the benefit of the wider business
  • Has excellent organisational and time management skills

Candidates must hold a Full UK Licence and own transport as travel is involved in the role.

Job Reference: SM/DELIVERYMANAGER_1552659816

Salary: Negotiable

Salary per: Annum

Job Duration:

Baltic Recruitment Sector: Education_training

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