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IT Support Engineer






Job Type


Are you an experienced IT Support Engineer? Do you have broad knowledge of Digital, VoIP Services, IP Networking and Data Provisions?

Baltic Recruitment are currently recruiting for a Permanent IT Support Engineer, working for a leading provider of apprenticeships within the IT, Tech and Digital Sector based in Newton Aycliffe. Responsible for monitoring and maintaining the computer systems and networks in a technical support role. If there are any issues or changes required, you will be providing technical support via phone, web-based tools, and email.

Tasks include installing and configuring computer systems, diagnosing hardware/software faults, and solving technical problems, either over the phone or face to face. The successful candidate will possess a broad knowledge of digital, VoIP services, IP networking, and data provisions. Candidates must be highly experienced in providing excellent customer service and problem escalation/resolution on a helpdesk support system.

IT Support Engineer Main Duties & Responsibilities:

  • Provide Level 2 support to end users
  • Provide troubleshooting and technical support via phone, web-based tools, and email
  • Advise customers regarding the product’s proper use and department specific issues
  • During problem escalations, act as a liaison between customers and Level 1 support engineers
  • Assist the customer base during installations and work along with our 3rd line IT Support, along with having to challenge them when required to do so if they do not meet our agreed deadlines
  • Provide coaching and guidance to other members of the team, such as our apprentices and our other permanent staff – to develop their skills and knowledge to meet the needs of our growing company
  • Setting up and configuring new laptops and desktops
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Setting up mobile phones and tablets
  • Maintain current and accurate inventory of technology hardware, software, and resources
  • Adhere to company protocol as laid out in the Company Handbook
  • Additional responsibilities as requested by the IT Support Manager
  • Able to coach and develop the skills of others within the team

IT Support Engineer Applicants:

  • 1-2-years minimum experience working on an IT Support Helpdesk
  • A full driving license is essential
  • Passion for new ideas and innovative approach
  • IT Support experience at Level 4
  • Strong understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration
  • Experience of working with different networks LAN, WAN, MAN and GAN
  • Provide recommendations about accessing information and support
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
  • Strong technical and analytical skills
  • Coaching skills (develop and grow the skills of others within the team)
  • Solid experience in problem analysis and resolution of software problems
  • Proven ability to function in a self-directed environment
  • Innovative thinking who is positive, proactive, readily embraces change
  • Ability to handle clients professionally during all interfaces
  • Help desk service support experience

Candidates may also be interested in IT, Technology, IT Support, First Line Support, 1st Line Support, IT Helpdesk, Helpdesk, Servers, ICT, Information Technology, Technical Support, IT Support Technician, IT Technician, IT Support Engineer, Support Engineer, IT Engineer, Ethernet, TCP, IP Routing, LAN, WAN, MAN, GAN, VoIP, IP Networking, Technical Support.

Job Reference: SM/ITSUPPORTENGINEER_1622540188

Salary: Negotiable

Salary per: Annum

Job Duration:

Baltic Recruitment Sector: Commercial_operations

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