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Baltic Recruitment are delighted to be partnering with a leading commercial printing business to assist with their search for an experienced Account Manager.

Overall Purpose:

• Responsible for managing and nurturing client relationships, ensuring client satisfaction and driving business growth.
• Understanding client’s needs, promoting company products and services and co-ordinating with internal teams to deliver solutions that meet or exceed client expectations.
• Responsible for the full project process, including timely issuing of detailed works instructions, communication of all customer requirements to internal key contacts, planning, quotation, invoicing and stock management.

Key Duties:

• Act as main point of contact between the client and the company, building and maintaining strong, lasting relationships.
• Collaborate with clients to understand their business objectives and challenges.
• Identify opportunities for development of client accounts promoting all aspects of company products and service offerings.
• Develop account plans to outline strategies for meeting client goals.
• Set and achieve sales targets and other performance goals.
• Work closely with production and development teams to ensure delivery of high-quality solutions.
• Communicate client requirements and feedback internally.
• Address and resolve client issues promptly and effectively.
• Escalate issues to appropriate teams.
• Prepare regular reports on account status, performance and client satisfaction.
• Analyse data to identify trends and areas for improvement.

Key Requirements:

• Minimum of 3 years’ experience in Account Management.
• Strong Organisational and multitasking skills.
• Proven ability to work efficiently in a fast-paced environment.
• Strong communication and interpersonal skills.
• Excellent negotiation and problem-solving skills.
• Ability to work collaboratively in a team environment.
• Familiarity with CRM software.

The Package:

• Starting salary of £35,000 per annum, which will rise after probation period.
• 37.5 hrs per week. Monday-Friday 9AM-5PM.
• 25 days holiday.
• Company pension.
• Employee discount scheme.
• Life assurance.
• 1 paid volunteer day per year.

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